TSG's mystery shopping engagements allow you to see your business and your partners through the eyes of the merchant.
How do you stack up against other providers? Contact us today to discuss your needs.
Your Mystery Shopping. Now.
TruShop is TSG's answer to mystery shopping engagements. TruShop allows you to see your business and your partners through the eyes of the merchant. The service provides an unprecedented look at how merchants view you and your competitors' businesses.
TSG's Primary Objective: Evaluate your organization from a real merchant's perspective in order to highlight weaknesses, disconnects, and lastly, opportunities to improve
TSG's Approach: Scalable, granular, and industry specific so no matter your focus, strategy, or tactics TruShop is there to make sure that every decision is made with the merchant in mind
TSG's Goal: Help your organization succeed in an exceedingly competitive and complicated market
Watch the short video to learn more about what makes TruShop unique.
TruShop Overview
TruShop partners with real merchants to help you make changes to create better experiences and solutions. Do you know how prospective merchants view you?
Evaluation and Testing
TSG is capable of evaluating and testing several types of businesses and business partners:
Acquirers
Banks
Point of Sale
ISVs
Resellers
ISOs
Gateways
Shopping Carts
Merchant Perspective
TSG can test various sales channels and initiate sales processes from the perspective of various merchants:
eCommerce
Start-up
Restaurants
Retail
Hospitality
Salon
Fitness
Healthcare
Education
Insights
TSG can evaluate the capabilities, services, responsiveness and overall perceptions:
Customer Service
Risk/Underwriting
Integration
Onboarding Processes
Application Processes
Merchant Experience
Product Features
Product Capabilities
Social Media Tracking
TruShop Can Help
By leveraging real merchant data, TSG’s TruShop can reconstruct, record, and improve sales and customer interactions to help leadership craft the perfect merchant experience. Download TSG's Market Intelligence Overview to learn more about about TruShop and other offerings.
Please email MI@THESTRAWGROUP.COM or call 402.964.2617 to schedule time to talk about your needs.
